If you are not happy with your purchase, you can return any products within 30 days, provided they are returned to us unused and in full resalable condition. We will refund the price of the products in full, minus any delivery charges.

However, you will be responsible for the cost of returning the item to us. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.

We will refund the price of any defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

When returning a product please email to inform us of your decision, include the full name on the order, the product you want to return and the order number. Please return the products to the address below, obtaining proof of delivery and including your name and order number inside.


Duchess China 1888, 

Uttoxeter Road,


Stoke on Trent,